Schedule

Deploying DNS Servers

• We will get everyone on the WiFi Network and use static addresses
• Quick exercise to see why this is a bad idea and implement a work-­around
• We will deploy a DNS Server and start using DNS names
• Participants will be given access to their own server for the engagements that follow

Installation and Configuration of Zenoss for Network Monitoring

• Download Zenoss from our main server to inh2idual/group servers
• Installation and configuration of services – using SNMP and SSH modeling
• Monitoring some services running on inh2idual/group servers
• Configuring a network View
• Security issues
• Configuring pager (SMS) alerts

Installation and Configuration of Asterisk Phone Exchange

• Download Asterisk from our main server to inh2idual/group servers
• Installation and configuration of Asterisk
• Creating Extensions
• Making inh2idual soft-­‐phones and group handsets work
• Connecting to other servers
• Monitoring Asterisk on Zenoss
• Security issues

Setting up a mail Server

• Download mail server from main server to inh2idual/group servers
• Installation and configuration of mail server
• DNS configuration
• Monitoring the Mail Server in Zenoss
• Configuring email alerts on Zenoss

Setting up a Ticketing System for Issue tracking

• Download Osticket from main server to inh2idual/group servers
• Installation and configuration of OsTicket
• Creating departments and users
• Opening tickets
• Responding to tickets
• Passing tickets within your organisation
• Exercise – practical evaluation of productivity

Answer and question session

• What to consider in a production environment
• Security – again!
• Feedback